Frequently Asked Questions
Everything you need to know about Stav Luxury Jewelry
What materials are used in Stav Luxury Jewelry pieces?
We use only the finest materials, including 14K and 18K solid gold, GIA-certified diamonds, and high-quality precious gemstones. Each piece undergoes a rigorous quality control process to ensure it meets our luxury standards.
Do you offer international shipping?
Yes, we offer secure, insured worldwide shipping. Shipping times and costs vary depending on the destination, but all international orders are tracked from our studio to your doorstep.
How can I determine my correct ring size?
We provide a comprehensive sizing guide on our website. If you are still unsure, we recommend visiting a local jeweler to be measured or contacting our customer service for a complimentary ring sizer.
What is your return and exchange policy?
We offer a 14-day return policy for most items in their original, unworn condition. Please note that custom-made pieces and engraved items are final sale and cannot be returned or exchanged.
Does my jewelry come with a warranty?
Every purchase from Stav Luxury Jewelry includes a one-year limited warranty covering manufacturing defects. We also offer professional cleaning and inspection services to keep your jewelry in pristine condition.
Can I request a custom design?
Absolutely. We specialize in bespoke jewelry. You can schedule a consultation with our lead designer to create a unique piece tailored to your specific vision and requirements.